Reference

Our Legal Terms for Indonesia

cazaprice operates under a clear legal framework designed to protect your account, your transaction data, and your rights as someone accessing the platform where local law permits.

Jurisdiction-Aware TermsDANA, OVO, GoPay, QRIS CoveredIndonesian Account RightsData Retention PolicyContact Path Included
cazaprice Our Legal Terms for Indonesia
LEGAL CONTACT PATHS

How to Reach Our Legal Team

If you have a question about your rights under our terms, a data access request, or a dispute related to your account, our support team connects you to the right legal contact path. We respond to legal enquiries submitted via live chat or email within 48 business hours. For account-specific policy matters, have your registered email and payment method — DANA, OVO, GoPay or QRIS — ready so our team can locate your record without delay.

Team online

Live Chat

Available daily from 08:00 to 23:00 WIB. Raise a legal or policy enquiry directly and our agent will escalate to the compliance team within one business hour.

Email Support

Send your data access request or terms query to our legal mailbox. We aim to send an acknowledgement within 24 hours and a full response within 48 business hours.

Account Portal

Log into your account, navigate to Settings, then Legal Requests to submit a formal deletion or data export request. The portal tracks status in real time so you always know where your request stands.

POLICY HANDLING DETAIL

How cazaprice Handles Your Data and Account Rights

From Jakarta to Surabaya, every account holder is covered by the same data-handling and account-security standards we maintain across the platform.

Data Handling

Your personal and payment data — including DANA and OVO account references — is stored on encrypted servers. We never share this with advertisers or unaffiliated third parties under any circumstance.

Cookie Policy

We use session and analytics cookies to keep your account active and improve platform performance. You can manage cookie preferences from the footer of any page without affecting your login status.

Account Security

Two-factor authentication is available for all accounts and we strongly encourage you to enable it. Login attempts from unrecognised devices trigger an automatic email alert to your registered address.

Data Retention

Account records are retained for as long as your account remains active, plus the minimum period our operational compliance requires. After that window, personal identifiers are deleted on a rolling schedule.

Who to Contact

For any legal matter — data correction, account closure, or a formal complaint — reach our compliance officer via the legal mailbox or the Account Portal under Settings. Response time is 48 business hours.

Requesting Changes

You may request a correction, export or deletion of your data at any time through the Account Portal. We process all verified requests within seven calendar days and confirm completion by email.

Legal Questions We Hear Most

These are the questions we receive most often about our terms, your account rights, and how we handle data for Indonesian account holders. Each answer reflects how our policy actually works — not a generic summary.

Yes. Our terms cover every account opened from Indonesia where local law permits. Access and eligibility depend on local law, and our terms are written to reflect that condition clearly for every account holder.

Log into your account, go to Settings, then Legal Requests, and submit a data export request. We process verified exports within seven calendar days and deliver the file to your registered email address.

Yes. Submit a deletion request via the Account Portal under Settings. We will delete personal identifiers within seven calendar days, subject to the minimum retention period required by our compliance framework.

Payment references for DANA, OVO, GoPay and QRIS are stored on encrypted servers and are never shared with third parties. Our data handling policy treats payment identifiers as sensitive personal data in all circumstances.

We send notice to your registered email at least 14 days before any material change takes effect. If you continue using your account after that date, that constitutes your acceptance of the updated terms.

After account closure, your data is retained for the minimum period required by our operational compliance framework, then deleted on our rolling schedule. You will receive email confirmation when deletion is complete.

Send your formal complaint to our legal mailbox or submit it via the Account Portal under Settings. Our compliance officer acknowledges all legal complaints within 24 hours and responds fully within 48 business hours.